Account Manager

Persyaratan Umum

Deskripsi Pekerjaan

Account Manager – Digital Payment Solutions Key Responsibilities: 1. Client Relationship Management Serve as the primary point of contact between the company and banking clients. Build and maintain strong professional relationships with key stakeholders, including IT, Operations, Product Development, and Business Units. Conduct regular Business Review Meetings (BRMs) to evaluate product performance and discuss clients' business needs. Develop a deep understanding of clients' business objectives and provide relevant, value-driven solution recommendations. 2. Account Management & Client Retention Ensure high levels of client satisfaction by delivering responsive, professional, and customer-oriented services. Monitor product performance and ensure compliance with agreed Service Level Agreements (SLAs). Proactively identify potential risks or issues and implement preventive solutions. Manage client escalations effectively and drive timely resolution through cross-functional collaboration. 3. Account Growth & Business Development Identify opportunities for account expansion through upselling and cross-selling of products and services. Collaborate with the Sales team to develop and expand service offerings for existing clients. Prepare business proposals and deliver presentations to clients for account development initiatives. Achieve assigned targets related to revenue retention, account growth, and client expansion. 4. Internal Coordination & Reporting Collaborate closely with internal teams, including Technical Support, Product Development, and Engineering, to ensure client requirements are fulfilled. Facilitate the implementation and onboarding process for new products, services, or features adopted by clients. Prepare and present periodic account reports covering account status, operational issues, client feedback, and identified business opportunities. Maintain accurate and well-organized documentation of client communications, agreements, contracts, and business transactions. Qualifications: Bachelor's degree (S1) in any discipline. Minimum of 3 years of experience as an Account Manager, Relationship Manager, Client Success Manager, or in a similar client-facing role. Experience managing B2B corporate clients, particularly within the banking or financial services industry, is highly preferred. Knowledge of the financial technology (FinTech), payment systems, or banking industry is an advantage. Strong understanding of the digital payment ecosystem and banking regulations in Indonesia. Excellent verbal and written communication skills in both Bahasa Indonesia and English. Strong presentation, negotiation, and interpersonal communication skills. Proven ability in relationship management and stakeholder management across multiple organizational levels. Strong analytical, problem-solving, and customer complaint resolution skills. Familiarity with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and account management metrics. Ability to understand, interpret, and review business contracts and commercial agreements. Customer-centric mindset with a strong commitment to delivering exceptional client experience. Proactive, detail-oriented, and highly organized. Ability to work effectively under pressure while managing multiple client accounts simultaneously. Strong teamwork and cross-functional collaboration skills. Willingness to travel for client meetings and business visits when required. Work Location: Bandung, West Java, Indonesia

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