Account Manager

Persyaratan Umum

Deskripsi Pekerjaan

We are looking for a driven and customer-focused Account Manager to join our team. As an Account Manager, you will play a key role in growing our business by developing new customer relationships, managing existing accounts, and creating long-term business opportunities. You will be responsible for managing the sales process end-to-end — from identifying opportunities and understanding customer needs to order fulfillment, delivery, and payment collection. Responsibilities - Develop and maintain strong, positive, and long-term relationships with customers. - Identify and approach new potential customers and generate new business opportunities. - Develop existing accounts by identifying opportunities for repeat orders, upselling, cross-selling, and recurring projects. - Connect and build relationships with key business executives, decision-makers, and stakeholders. - Understand customer requirements and collaborate with internal teams to propose suitable products and solutions. - Manage the sales process from opportunity generation, quotation, negotiation, and Purchase Order (PO) through to order fulfillment. - Create and process Sales Orders (SO) after receiving customer PO. - Coordinate closely with cross-functional internal teams, including Presales, Technical, Operations, and General Administration, to ensure orders are processed accurately and efficiently. - Monitor order status and ensure products/services are delivered according to agreed timelines and customer requirements. - Proactively communicate with customers regarding order progress, delivery schedules, and any potential issues. - Respond to customer inquiries and resolve issues by coordinating with the relevant internal teams. - Follow up on outstanding invoices and ensure timely payment collection from customers. - Maintain accurate records of customer activities, sales opportunities, quotations, orders, and account status. - Achieve assigned sales targets, revenue, and account growth objectives. - This position may require occasional travel to meet customers or attend business-related activities. We are looking for someone who doesn't just wait for opportunities, but actively creates them. If you enjoy meeting people, understanding business needs, finding solutions, negotiating deals, and turning customer relationships into long-term business opportunities, we'd love to hear from you.

Keahlian yang Dibutuhkan

Tentang Perusahaan

TRIFECTA

Teknologi Informasi

Trifecta Sinergi International (TRIFECTA) is a leading technology integrator based in Indonesia that focuses on solving complex IT challenges in the global market. Founded in 2015 in Jakarta, Indonesia, TRIFECTA now comprises more than twenty consultants and engineers with vast experience in providing first-rate solutions to service its customers in less than 5 years. The company’s team of highly skilled professionals values Quality of Service above all else. The close-knit team shares a common goal, which is to provide customers with the ease of mind for their investment in IT. With a customer retention rate at a whopping 95 percent, the company’s wide range of certified engineers and consultants is the backbone of its success.