Admin Customer Service

Persyaratan Umum

Deskripsi Pekerjaan

As an Customer Service Admin, you will act as the primary point of contact between customers and the company, ensuring a positive customer experience and satisfaction with our products. Your responsibilities include handling customer inquiries and complaints, maintaining accurate customer records, and coordinating with internal teams such as the back office, customer service, and sales to deliver efficient and high-quality service. This role is essential in building customer trust and fostering long-term brand loyalty. REQUIREMENTS: 1. 0–1 year of experience in a Customer Care or Administrative role, preferably within an FMCG company. 2. Proficient in using computers and office applications, including Microsoft Office (Word and Excel) and Google Workspace. 3. Able to manage customer data and maintain customer complaint records accurately and in an organized manner. QUALIFICATIONS: 1. Strong communication skills, with the ability to respond to customer inquiries and complaints professionally and courteously through chat, email, or phone (preferred). 2. Able to multitask effectively, particularly when managing customer requests from multiple sales channels. 3. Responsive in handling customer concerns related to FMCG products, including product expiration, delivery, stock availability, and other order-related issues. 4. Customer-oriented, patient, and committed to maintaining a positive brand image through excellent service. 5. Able to work independently as well as collaboratively within a team and adapt to changes in work processes and systems.

Keahlian yang Dibutuhkan

Tentang Perusahaan

SPIRAL SFS Group Indonesia

Ritel Makanan dan Minuman

SPIRAL SFS Group Indonesia berkomitmen menjadi perusahaan FMCG berbasis e-commerce terdepan di Indonesia melalui inovasi berkelanjutan, sistem distribusi yang kuat, serta nilai integritas, kreativitas yang konsisten.