Air & Ocean Solution Design Professional

Persyaratan Umum

Deskripsi Pekerjaan

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role: Responsibilities: Leadership Keep close communication with local leaders (Front Office / Middle Office) to understand team vision Design and follow-up skills improvement plans to help team achieve highest competency standards (emphasis on follow-up) Participate in all stages of change management directed by HQ Pre-Sales Prepare & present Track & Trace solution + evolutions (transport requests, purchase orders, warehouse tracking, mobile, IoT…) to customers and internal stakeholders (modules, widgets, customization options…) Present Business Intelligence concepts and capabilities to customers and internal stakeholders (reports, KPIs, dashboards…) Present collaborative tools concept and capabilities to customers and internal stakeholders Collaborate with local/regional tenders’ team to validate customer’s projects feasibility Present and encourage customers to use our EDI / API standard solutions + innovation solutions (IoT, predictive analytics) Solution Implementation Capture full scope of work from Front Office / Customer / Tender Create and use end-to-end technical project planning documentation (memos, SOPs, project and data flow diagrams, what-if analysis, report and KPI definition…) Contact and mobilize all necessary stakeholders to projects Identify non-standard requests and build alternative solutions Participate/lead standard project implementation (methodology, tools…) Participate/lead technical project planning and implementation (systems communication mapping, parameterization, communication between technical and non-technical stakeholders, data visualization…) Solution Roll-Out Stabilize technical processes post-implementation Bug analysis and escalation Hypercare management Solution Run Customers and internal stakeholders training to latest implemented solutions Proactive promotion and application of newest available technologies to existing and new customers Return on experience (RETEX) management Existing solutions continuous review for upgrade potential CBS Community Connect and exchange with regional and worldwide business solutions community Stay updated on company’s organization and global strategy to continuously adapt solutions offer Prepare and animate regular meetings to exchange on key topics

Tentang Perusahaan

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