Banking Customer Expert

Persyaratan Umum

Deskripsi Pekerjaan

📍 Placement: Yogyakarta Requirements: Fresh graduates are welcome Minimum D3 degree (all majors) English proficiency minimum B1 Good communication skills Willing to work in shifting schedules, including weekends and public holidays Willing to be placed in Yogyakarta Job Responsibilities: • Handle customer inquiries through phone calls • Provide accurate information about products and services • Identify and escalate priority issues when necessary • Document customer interactions in accordance with SOP • Update customer profiles in the system • Conduct customer satisfaction surveys • Identify customer issues quickly and provide appropriate solutions

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