Customer Service Supervisor

Persyaratan Umum

Deskripsi Pekerjaan

• Mengawasi dan memastikan operasional Customer Service berjalan sesuai target dan SOP. • Menangani serta menyelesaikan kendala dan komplain customer dengan tepat dan cepat. • Memahami proses retur customer hingga koordinasi dengan tim gudang. • Memastikan tim memiliki product knowledge yang baik untuk memberikan informasi yang akurat kepada customer. • Melakukan problem solving dan eskalasi terhadap kendala customer maupun operasional. • Mengatur jadwal dan pembagian shift kerja tim Customer Service. • Memastikan penggunaan sistem ERP dan API yang berkaitan dengan operasional Customer Service berjalan dengan baik. • Memahami alur bisnis online dan kebutuhan end user. • Memahami proses order dan after sales untuk bisnis offline menjadi nilai tambah.

Keahlian yang Dibutuhkan

Tentang Perusahaan

Kansa Daya Indonesia

Pengelola Sumber Daya Manusia (SDM)

PT. Kansa Daya Indonesia "KFORCE" is a company that focuses on fulfilling the provision of high quality human resources, both to be employed directly by customers and through an outsourcing system, that is equipped with expertise, competence, integrity, and comprehensive knowledge in meeting the needs of all our clients who come from various sectors of business industry. We believe that the key to providing first-class service lies in investing in human resources. Therefore, we make a significant contribution in terms of recruitment, training, and skill development, as well as by continuously making innovation for the development of talent and professionalism of each of the employees to achieve the highest level of motivation that results in the best possible performance, all to get to clients' satisfaction.