Customer Service Staff

Persyaratan Umum

Deskripsi Pekerjaan

- Menjaga sikap positif, empati, dan profesional terhadap pelanggan setiap saat. - Menanggapi pertanyaan pelanggan dengan segera - Berkomunikasi dengan pelanggan melalui saluran daring - Menerima dan menyelesaikan keluhan pelanggan. - Memahami keseluruhan produk sehingga Anda dapat menjawab pertanyaan. - Memproses pesanan, formulir, aplikasi, dan permintaan secara daring. - Menyimpan catatan interaksi pelanggan, transaksi, komentar, dan keluhan. - Berkomunikasi dan berkoordinasi dengan rekan kerja jika diperlukan. - Memberikan umpan balik tentang efisiensi proses layanan pelanggan. - Mengelola tim perwakilan layanan pelanggan junior. - Memastikan kepuasan pelanggan dan memberikan dukungan pelanggan profesional.

Keahlian yang Dibutuhkan

Tentang Perusahaan

PT. Dunia Kido Indonesia (Parklon)

Perdagangan Umum dan Jasa

Parklon Indonesia was started in 2011 by a mother who is driven to seek and provide the best safety and environment for her kids under PT. Dunia Kido Indonesia. PT. Dunia Kido Indonesia believes to give the best products for the parents and kids in Indonesia. Under PT. Dunia Kido Indonesia, we will strive to the safety of our kids, so the parents can accompany their children in their learning progress. While we focus to bring you safe and comfortable environment to play with, we continuously set and meet goals to provide a lot of research to improve our products with top leading world certifications. Our products has passed SGS, EN71, BPA Free, Walmart and Costco Audit. We will not compromise the quality of our products for your safety because your safety is our priority. As part of PT. Dunia Kido Indonesia, we are sure that Parklon Indonesia will be the top leading brand in baby & kids industry.