Customer service and Admin Operasional

Persyaratan Umum

Deskripsi Pekerjaan

1. Menangani dan merespons pertanyaan, permintaan, serta keluhan customer melalui WhatsApp, telepon, atau media komunikasi lainnya. 2. Melakukan input, update, dan pengecekan data customer, pesanan, serta dokumen administrasi operasional. 3. Melakukan follow-up customer dan memonitor status pesanan sampai proses selesai. 4. Berkoordinasi dengan tim Sales, Warehouse, Purchasing, Produksi, dan Finance terkait kebutuhan customer dan kelancaran operasional. 5. Menangani kendala customer dan melakukan eskalasi kepada atasan apabila diperlukan. 6. Membuat laporan administrasi dan aktivitas customer service secara rutin. 7. Memastikan seluruh dokumen dan data operasional tersimpan dengan rapi, akurat, dan tepat waktu. 8. Melaksanakan tugas administrasi dan operasional lainnya sesuai kebutuhan perusahaan.

Keahlian yang Dibutuhkan

Tentang Perusahaan

PT. Dunia Kido Indonesia (Parklon)

Perdagangan Umum dan Jasa

Parklon Indonesia was started in 2011 by a mother who is driven to seek and provide the best safety and environment for her kids under PT. Dunia Kido Indonesia. PT. Dunia Kido Indonesia believes to give the best products for the parents and kids in Indonesia. Under PT. Dunia Kido Indonesia, we will strive to the safety of our kids, so the parents can accompany their children in their learning progress. While we focus to bring you safe and comfortable environment to play with, we continuously set and meet goals to provide a lot of research to improve our products with top leading world certifications. Our products has passed SGS, EN71, BPA Free, Walmart and Costco Audit. We will not compromise the quality of our products for your safety because your safety is our priority. As part of PT. Dunia Kido Indonesia, we are sure that Parklon Indonesia will be the top leading brand in baby & kids industry.