Customer Service

Persyaratan Umum

Deskripsi Pekerjaan

- Menjaga sikap positif, empati, dan profesional terhadap pelanggan setiap saat. - Menanggapi pertanyaan pelanggan dengan segera. - Berkomunikasi dengan pelanggan melalui berbagai saluran. - Menerima dan menyelesaikan keluhan pelanggan. - Memahami keseluruhan produk sehingga Anda dapat menjawab pertanyaan. - Memproses pesanan, formulir, aplikasi, dan permintaan. - Menyimpan catatan interaksi pelanggan, transaksi, komentar, dan keluhan. - Berkomunikasi dan berkoordinasi dengan rekan kerja jika diperlukan. - Memberikan umpan balik tentang efisiensi proses layanan pelanggan. - Mengelola tim perwakilan layanan pelanggan junior. - Memastikan kepuasan pelanggan dan memberikan dukungan pelanggan profesional.

Tentang Perusahaan

PT Intrias Mandiri Sejati

Outsourcing

IMS established in Jakarta on December 10, 2001. Our main focus in providing and managing outsource of manpower. We currently handled 15.571 Outsourcing Staff in various outsource positions that spread all over Indonesia assigned in many industries with majority client in Banking and Insurance. Head Office in Jakarta and supporting by 24 Branches in Indonesia, our 5.571 Outsource Employees which assigned in our 116 Clients, managed by our experienced professional team. As our mission and vision are “Outsource employee is Our Asset”, we believe through Outsourcing Staff, we can expand the role of outsourcing company in Indonesia, improving human resources to become more qualified and productive to support operational of the Clients, and the Clients will be more focus in the development of their main business.