Duty Manager (Chinese Speaking)

Persyaratan Umum

Deskripsi Pekerjaan

Soori Bali There are few places that revere nature's gift like we do, and absolute discretion for our guests is the pattern of our craft. Soori is an amazing place to be, naturally. Are you passionate, service-oriented, and driven to create exceptional guest experiences? We are seeking a Chinese Speaking Duty Manager to join our Front Office team. Reporting to the Front Office Manager, you will oversee the daily Front Office operations, ensuring seamless guest experiences while supporting the Reservations and Villa Host functions. You will lead the team in delivering personalized luxury service, coordinate closely with all departments, and act as Manager on Duty when required. Key Responsibilities Oversee the daily operations of the Front Office to ensure exceptional guest experiences from arrival to departure. Lead, coach, and support the Front Office team to maintain the highest service standards. Act as Manager on Duty (MOD), overseeing resort operations in the absence of senior management. Handle guest feedback and service recovery promptly and professionally. Welcome and assist VIP, VVIP, and group arrivals, ensuring personalised and memorable stays. Support the Reservations team by managing bookings, monitoring room availability, optimising occupancy, and ensuring reservation accuracy. Support the Villa Host team in delivering personalized guest experiences, coordinating guest itineraries, special requests, and operational requirements. Coordinate closely with Housekeeping, Engineering, Food & Beverage, Finance, and other departments to ensure smooth daily operations. Monitor room assignments, arrivals, departures, billing, cashiering, and operational reports. Assist with Night Manager responsibilities and end-of-day operational procedures when required. Conduct daily briefings, staff training, and performance coaching to develop a high-performing team. Qualifications & Requirements Minimum 3–5 years of Front Office experience, with at least 1–2 years in a supervisory or Duty Manager position, preferably in a luxury hotel or resort. Fluent in both Mandarin and English (spoken and written) to support our international and Chinese-speaking guests. Experience in Front Office operations, with working knowledge of Reservations and Villa Hosting or Guest Relations. Strong leadership, communication, organizational, and problem-solving skills. Experience in handling VIP guests and delivering exceptional personalized service. Familiarity with hotel Property Management Systems (PMS). Willing to work rotating shifts, weekends, public holidays, and night shifts when required. At Soori Bali, we believe genuine hospitality comes from thoughtful people who anticipate every detail. If you are passionate about luxury hospitality and enjoy creating meaningful guest experiences, we would love to welcome you to our team.

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