English Agent Call Center

Persyaratan Umum

Deskripsi Pekerjaan

Key Responsibilities Handle incoming customer calls and respond to inquiries in English Provide accurate information about company products and services Resolve customer issues professionally and efficiently Process customer requests and update records accurately Meet performance targets, including service quality and customer satisfaction Escalate complex cases when necessary Follow company procedures and contribute to service improvements Requirements Fluent in spoken and written English with clear communication skills Minimum lass than 1 year of experience in Call Center or Customer Service Strong problem-solving, interpersonal, and listening skills Able to multitask and work in a fast-paced environment Proficient in using computers and call center systems Minimum High School/Vocational School graduate (SMA/SMK) Willing to work full-time with flexible schedules Team player with a positive attitude

Keahlian yang Dibutuhkan

Tentang Perusahaan

PT Armada Lintas Katulistiwa

Customer Service

PT Armada Lintas Khatulistiwa adalah perusahaan yang bergerak di bidang layanan Road Side Assistance (RSA) dengan cakupan operasional yang menjangkau 31 provinsi di seluruh Indonesia. Kami menyediakan berbagai layanan darurat di jalan seperti towing kendaraan, jump-start aki, penanganan ban kempis (flat tire), hingga pengantaran bahan bakar (fuel delivery). Dengan komitmen tinggi terhadap kecepatan dan keandalan, tim kami siap menjemput dalam waktu maksimal 1 jam sejak permintaan diterima. Didukung oleh layanan call center 24 jam yang aktif setiap hari, PT Armada Lintas Khatulistiwa hadir sebagai mitra terpercaya yang siap membantu pelanggan kapan pun dibutuhkan—24/7 tanpa henti.