English Customer Service Agent - Night Shift

Persyaratan Umum

Deskripsi Pekerjaan

We’re looking for a dedicated and customer-focused English Customer Service Agent to support our growing e-commerce operations. If you have a passion for helping others, strong communication skills, and are comfortable working in the night shift environment, we want to hear from you! Requirements: Minimum 1 year of experience in customer service (preferably e-commerce). Fresh graduates are welcome. Minimum Diploma (D3) or Bachelor's Degree (S1) Fluent English communication skills – both written and spoken (B2 level) Willingness to work on a night shift schedule, including weekends and public holidays Strong attention to detail, patience, and problem-solving skills Familiarity with helpdesk tools (e.g., Zendesk, Freshdesk) is a plus Responsibilities: Handle customer inquiries via email, chat, and/or phone in English Assist with order tracking, product information, returns, refunds, and issue resolution Deliver prompt, accurate, and empathetic responses to customer questions Work collaboratively with internal teams to escalate or resolve issues Maintain clear records of customer interactions and feedback

Tentang Perusahaan

Mitra Premium Pintarnya

Periklanan

Mitra Premium Pintarnya menghadirkan berbagai lowongan kerja dari perusahaan-perusahaan terpercaya di beragam industri melalui platform rekrutmen profesional dan kanal resmi perusahaan.