Export Customer Service Representative

Persyaratan Umum

Deskripsi Pekerjaan

PT Arnott's Indonesia is a multinational company with brand Good Time and Nyam Nyam. We are looking for an Export Customer Service Representative, 12 - months contract role, based in Bekasi. Job Description : Documentation Management: Prepare and review export/import documentation, ensuring compliance with regulations. Customer Support: Assist clients with inquiries regarding shipping processes, customs regulations, and product availability. Liaison with Authorities: Coordinate with customs officials and other regulatory bodies to ensure smooth clearance of goods. Problem Resolution: Address and resolve any issues that arise during the shipping process, such as delays or discrepancies. Shipping Coordination: Oversee the logistics of shipping, including scheduling and tracking shipments. Sales Support: Collaborate with sales teams to provide customers with timely and accurate information about orders and shipments Key Ingredients : Communication Skills: Strong verbal and written communication skills to effectively interact with clients and stakeholders. Attention to Detail: Ability to meticulously review documents and ensure compliance with international trade regulations. Problem-Solving Skills: Aptitude for identifying issues quickly and finding effective solutions. Knowledge of Regulations: Understanding of international trade laws, customs regulations, and logistics processes. Organizational Skills: Capability to manage multiple tasks and priorities in a fast-paced environment. Technical Skills: Familiarity with export/import management software and SAP

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