Frontline Service

Persyaratan Umum

Deskripsi Pekerjaan

Customer Greeting: Welcome visitors, clients, or callers professionally and warmly as they enter the premises or contact the company.Inquiry Handling: Answer questions regarding products, services, pricing, and company policies clearly and accurately via direct interaction, phone, email, or chat.Problem Solving: Listen actively to customer complaints, de-escalate stressful situations, and provide practical solutions.Transaction Processing: Assist with basic orders, bookings, payments, billing, or returns.Internal Coordination: Route complex issues or specialized requests to the appropriate back-office departments or relevant staff.Data Management: Record customer interactions, feedback, and updated contact information into company logs or databases

Keahlian yang Dibutuhkan

Tentang Perusahaan

The Harvest

Ritel Makanan dan Minuman

Didirikan tahun 2004, The Harvest adalah brand pionir di bidang pastry & bakery di Indonesia. Dengan 57 store di seluruh Indonesia, The Harvest terus menyajikan pengalaman terbaik untuk pelanggannya.