Guest Relation Officer

Persyaratan Umum

Deskripsi Pekerjaan

- Welcome and assist guests to ensure a warm and memorable stay. - Handle guest requests, feedback, and complaints professionally and efficiently. - Monitor guest satisfaction and proactively identify service opportunities. - Follow up on guest concerns and ensure proper resolution. - Build positive relationships with guests and maintain guest preferences and profiles. - Respond to guest reviews and feedback across online platforms when required. - Coordinate with relevant departments to ensure smooth and consistent guest service. - Prepare guest-related reports and provide feedback to management for service improvement.

Keahlian yang Dibutuhkan

Tentang Perusahaan

@K Hotel Kaliurang

Perhotelan

Hotel ber Bintang 4 satu satunya Hotel di Pegunungan Merapi di area Kaliurang dengan nuansa pegunungan yang dingin,bersih dan Sejuk. Hotel bernuansa Family and Gardening.Di lengkapi dengan Fasilitas Swimingpool dan Gym Sport.