Guest Relations Officer Mandarin

Persyaratan Umum

Deskripsi Pekerjaan

Company Description Pakons Prime Hotel Tangerang is a modern 4-star hotel located in Tangerang City, offering guests a comfortable and convenient stay. The hotel focuses on simplicity and contemporary design, aligning with today’s trend of accessible luxury. Guests can expect a welcoming atmosphere with services tailored to both business and leisure travelers. The team is committed to providing a smooth, pleasant experience for every guest from arrival to departure. Working at Pakons Prime Hotel Tangerang means joining a hospitality environment that values professionalism, service excellence, and comfort. Role Description The Guest Relations Officer is a full-time, on-site role based at Pakons Prime Hotel Tangerang in Tangerang City. This role is responsible for welcoming guests, managing check-in and check-out processes, and ensuring all guest inquiries and requests are handled promptly and courteously. Day-to-day tasks include coordinating with reception and other departments, resolving guest issues, providing information about hotel facilities and local attractions, and maintaining accurate records of guest interactions. The Guest Relations Officer also monitors guest satisfaction, follows up on feedback, and supports the front office team in delivering consistently high service standards. This position requires a professional, friendly presence in the lobby and public areas to ensure that guests feel valued and well cared for at all times. Qualifications Strong guest relations and customer satisfaction skills, with the ability to build positive rapport and handle concerns professionally. Proven customer service and communication abilities, including clear verbal communication and active listening. Experience with receptionist duties, such as check-in/check-out procedures, handling reservations, and managing front desk operations. Previous experience in hospitality or hotel front office is highly beneficial. Proficiency in basic computer systems and hotel management software is an advantage. Professional appearance, courteous demeanor, and the ability to remain calm under pressure. Ability to work flexible hours, including weekends and holidays, as required by hotel operations. Fluency in Indonesian and working knowledge of English; additional languages are a plus.

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