Internship Brand & Customer Experience - Bali

Persyaratan Umum

Deskripsi Pekerjaan

Responsibilities: - Melakukan komunikasi dan koordinasi rutin dengan client untuk memastikan kualitas layanan tetap terjaga. - Mengidentifikasi, mendokumentasikan, serta memantau penyelesaian issue yang disampaikan oleh client. - Menindaklanjuti issue client dengan tim internal dan memastikan progres penyelesaiannya berjalan sesuai target. - Menyusun laporan performa layanan, customer satisfaction, dan rekapitulasi issue client secara berkala. - Mendukung penyusunan komunikasi resmi kepada client terkait issue layanan, termasuk surat penjelasan dan permohonan maaf. - Berpartisipasi dalam daily scrum meeting untuk memberikan update aktivitas, issue, dan prioritas pekerjaan. - Membantu monitoring proses End of Contract (EOC) client, termasuk koordinasi dan follow-up dengan pihak terkait. Requirements: - Mahasiswa tingkat akhir / fresh graduate - Fresh Graduate sangat diprioritaskan (Paid Intern) - Bisa berbahasa inggris, baik lisan maupun tulisan lebih diutamakan. - Bersedia menjalankan magang selama 3 bulan (atau dapat diperpanjang sesuai kebutuhan). - Memiliki laptop pribadi.

Keahlian yang Dibutuhkan

Tentang Perusahaan

PT Varnion Technology Semesta

Aplikasi dan Jasa Internet Online

Varnion is a technology-based company specializing in providing internet solution, system integration, and IT outsourcing services. Our never-ending attempt to deliver WOW service has drawn the attention of hundreds of renowned hotels, reputable corporations and important across the nation as our distinctive way of solving issues and fast response has made Varnion distinguishable among other internet providers in Indonesia. We always give our best shot to present the most applicable solution to each and every matter that comes our way. We believe that challenging ourselves to be better and stronger, testing our limits, and pulling ourselves against the flow will lead us to the greatest achievement in work and in life. Varnion is a culture and its people woven into one incredible and sustainable community.