Operations Support

Persyaratan Umum

Deskripsi Pekerjaan

Role Purpose Allure Industries is one of Indonesia’s leading innovators in aluminum doors, windows, partitions, and architectural systems. As our business continues to expand, we are seeking an organized and proactive Operations Support professional. This role serves as a crucial operational bridge between customers, sales, and internal technical/production teams. The ideal candidate will manage end-to-end project administration—from customer inquiry, CRM updating, and quote generation to shop drawing verification, production coordination, and delivery tracking—ensuring smooth project execution and seamless customer communication. Responsibilities Customer Communication & Project Coordination Serve as the main point of contact for customer inquiries via WhatsApp regarding quotations, design drawings, down payments (DP), and project/applicator issues. Monitor and follow up on total project lifecycles—from initial order placement through production to final delivery and installation. Manage customer expectations while maintaining clear, timely, and professional communication throughout the project timeline. Sales Support & CRM Administration Prepare accurate project quotations and ensure prompt delivery to customers. Input, update, and systematically maintain accurate project data and status within the HubSpot CRM platform. Utilize Microsoft Excel and CRM tools to track project progress, monitor timelines, and generate status reports for management. Operational & Production Alignment Submit formal production requests (FPPP) and coordinate closely with the Workshop, Finance, and Procurement teams to ensure production readiness. Perform preliminary reviews of shop drawings / working drawings prior to sending them to the production floor to prevent errors. Coordinate with Finance to verify customer payment milestones (e.g., DP and final payments) before proceeding with production stages or release. Logistics & Project Documentation Schedule and arrange product pick-ups or shipments for applicators and on-site teams. Manage end-to-end internal project documentation and administration, including Project Memos, internal memos, and Non-Conformance Reports (NCR). Handle operational problem-solving on the fly to resolve cross-departmental bottlenecks and maintain project momentum. Qualifications Education: Minimum Associate Degree (D3) in Civil Engineering, Architecture, Interior Design, or related fields (a strong plus). Experience: Minimum 2 years of hands-on experience in Operations, Project Administration, or Sales Support (experience in interior design, construction, aluminum systems, or manufacturing industries is highly preferred). Proficiency in reading and interpreting shop drawings / engineering working drawings. Hands-on experience with CRM tools (HubSpot or similar) for pipeline and client tracking. Intermediate to advanced skills in Microsoft Excel for data management and status reporting. Clear understanding of end-to-end project flows—from quotation and payment to manufacturing workflows and logistics delivery. Preferred Skills Exceptional communication and interpersonal skills for managing both internal cross-functional teams and external clients. Strong problem-solving mindset with high attention to detail and organizational skill. Ability to multi-task efficiently in a fast-paced, target-driven environment.

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