Sales Support Specialist

Persyaratan Umum

Deskripsi Pekerjaan

Job Purpose: Giving relevant support to Sales Managers/Directors ( administrative ) and B2B customers (order management service) during and after the sales process, to ensure effective sales process flow and customer satisfaction in alignment with the overall sales strategy Key Responsibilities Supports sales manager in set-up of account plans, middle and long term, forecasts, calculations, pricing and offers. Collaboration with teammates to work towards closing deals. Operational customer support to help clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, etc. Ensure timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction. Monitor and resolve order issues and processing errors. Use a computerized system to gather information and confirm sales prompted by incoming calls. Respond to routine inquiries (such as address changes, delivery delays, etc.) by referring customers to published materials, secondary sources, or more senior team members. Enter text lines to stock items and approve/sign off calculations. Collect and send related documents to Sales, Supply Chain or QA. Register and manage Non-Conformity Incidents. Collect and update market information’s in CRM for supporting todays and future business. Respect ISO and QA procedures.

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