Service Advisor Lead

Persyaratan Umum

Deskripsi Pekerjaan

Tujuan Jabatan: memimpin fungsi quality assurance dan service advisory untuk memastikan standar kualitas, SLA, dan performa workshop tercapai secara konsisten serta mendorong continuous improvement. Tanggung Jawab: 1. Leadership & Control - Mengawasi tim Service Quality Advisor / QC. - Memastikan standar inspeksi dan proses service berjalan konsisten. - Melakukan approval akhir untuk kasus major / repeat issue. - Menjadi escalation point untuk complaint terkait kualitas. 2. Service & Operational Performance - Mengontrol KPI: MTTR, SLA, Repeat Repair, First Time Fix. - Mengidentifikasi bottleneck dan gap proses. - Mengkoordinasikan perbaikan lintas fungsi (Teknisi, Warehouse, Operation). - Memastikan dokumentasi service akurat dan sesuai standar. 3. Quality & Improvement - Melakukan audit rutin terhadap pekerjaan teknisi. - Memimpin root cause analysis untuk kasus kritikal. - Membuat action plan dan monitoring improvement. - Menggunakan data service record untuk analisa trend kualitas. 4. Customer & Stakeholder Management - Menangani complaint prioritas/eskalasi. - Mengelola ekspektasi pelanggan/fleet terkait kualitas service. - Memberikan report performa kepada manajemen.

Keahlian yang Dibutuhkan

Tentang Perusahaan

PT Energi Kreasi Bersama (Electrum)

Otomotif

Electrum is Indonesia’s leading electric vehicle (EV) company, established through a joint venture between TBS Energi Utama and GoTo, with a commitment to advancing sustainable urban mobility. With more than 5,000 electric motorcycles actively used on Jakarta’s roads and a continuously growing network of 300 Battery Swapping Stations (BSS), Electrum offers flexible and efficient transportation solutions tailored to the needs of urban mobility. Built on a commitment to accessible e-mobility, Electrum continues to expand its infrastructure and develop new products designed to meet the needs of individual and business users alike. With a consistent focus on sustainability, Electrum plays a vital role in shaping the future of urban mobility in Indonesia, moving towards a greener and more connected future.