Student Advisor Retention

Persyaratan Umum

Deskripsi Pekerjaan

- Menyampaikan informasi mengenai program lanjutan, level, dan manfaat kelas di Sparks Swim untuk mendorong keberlanjutan belajar murid. - Mengidentifikasi kebutuhan dan perkembangan murid, serta memberikan rekomendasi kelas atau coach yang paling sesuai untuk mendukung progress mereka. - Menangani berbagai inquiry (walk-in, WhatsApp, telepon, dan media sosial) dengan responsif, ramah, dan solutif. - Melakukan follow up secara proaktif kepada orang tua terkait kelanjutan paket, feedback kelas, dan kebutuhan murid. - Membangun serta menjaga hubungan baik dengan orang tua guna meningkatkan kepuasan dan loyalitas terhadap layanan Sparks Swim. - Berkoordinasi secara aktif dengan coach dan admin dalam mengatur serta mengonfirmasi jadwal kelas. - Memastikan setiap proses perpanjangan paket, perpindahan, atau penyesuaian kelas berjalan dengan lancar dan terorganisir.

Tentang Perusahaan

Sparks Swim (SEVEN Retail)

Retail

About Sparks Swim Sparks Swim is a growing children’s swimming academy under the SEVEN Retail Group, dedicated to helping young learners develop confidence, coordination, and a lifelong love for swimming from an early age. Currently expanding across multiple locations, Sparks Swim focuses on creating a safe, fun, and educational environment for children aged 0–8 years old. Our programs are designed not only to teach swimming techniques but also to nurture essential life skills, including discipline, confidence, and social development, through every splash and smile in the pool. At Sparks Swim, we believe that swimming is more than just a skill, it’s a journey of growth, connection, and discovery!