Training & Development Specialist

Persyaratan Umum

Deskripsi Pekerjaan

Key Responsibilities: - Develop and execute a comprehensive Training & Development strategy aligned with business objectives and organizational growth. - Establish structured training systems, competency frameworks, SOPs, and scalable learning architectures across all locations. - Conduct Training Needs Analysis (TNA) and design end-to-end learning journeys (onboarding, technical, service excellence, and leadership programs). - Build and embed a strong service excellence culture through training, behavioral standards, and operational integration. - Design and implement leadership development and succession programs for supervisory and managerial levels. - Deliver impactful training sessions and develop internal trainers through Train-the-Trainer initiatives. - Monitor, evaluate, and continuously improve training effectiveness using KPIs, feedback, and business performance metrics. - Collaborate with cross-functional stakeholders to ensure training initiatives drive capability building and measurable business outcomes. Requirements: - Bachelor’s degree in Psychology, Human Resources Management, Business Administration, Education, or related fields. - Minimum 4 years of experience in Training & Development, preferably with 1-2 years of strategic or leadership role. - Strong experience in retail, FMCG, or multi-branch operations is highly preferred. - Proven track record in building training systems or managing a training function. - Proven experience in curriculum design, training module development, program design and implementation. - Strong understanding of competency-based development, adult learning principles, leadership development frameworks, service excellence in retail environments. - Excellent facilitation, communication, and stakeholder management skills. - Analytical mindset with the ability to translate training into measurable business impact. - Agile, hands-on, and capable of working in a fast-paced, multi-location organization. - Energetic, proactive, and adaptable in a fast-paced environment. - Willing to travel across regions as needed.

Tentang Perusahaan

PT. Hero Retail Nusantara

Retail

PT Hero Retail Nusantara, commonly known as Hero, is one of Indonesia's largest supermarket operators.